We have recently relaunched our website and for the first time in our company’s history we are now able to sell our products online. This is a huge step forward for The Old Mill, but most importantly it’s an excellent opportunity for our valued customers to browse and purchase our products from the comfort of their own homes for the first time.
Our standard furniture delivery charges apply to UK Mainland addresses only. When an order contains more than one furniture item, the order will be delivered in its entirety as soon as all items become available. If partial order delivery is required, this will incur an additional delivery charge. An estimated delivery timescale is associated with each furniture product and we will make every effort to deliver your goods within this timescale. However delays can occasionally occur due to unforeseen factors out of our control. The Old Mill Interiors shall be under no liability for any delay or failure to deliver the products within estimated timescales.
It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space we may have to apply a charge in order to take any items back into stock. A re-stocking charge of 20% of the price of the goods will apply for goods ordered to your specification or specifically made to order such as upholstered sofas, armchairs or footstool, fitted look wardrobes including sliding door or hinged door variants and/or matching cabinets including, upholstered beds.
In order to ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle free delivery:
To protect both our customers and delivery teams we have put new measures and procedures in place to ensure that everyone’s health and well-being is given paramount importance.
The new 2-man furniture delivery measures for everyone’s safety include:
Deliveries for online orders are always completely FREE to mainland UK if the order value exceeds £200. If the order value is less than £200 then delivery will be charged at a flat rate of £25 Including VAT. In the event of order cancellation in any cooling off period, failed delivery due to you, our customer not being available at the delivery address at the agreed time and date or failed delivery due to inadequate access to deliver the goods then once a delivery has been attempted, it is non-refundable. Any further delivery requirements will be charged in full regardless of whether the initial delivery attempt was offered free of charge.
Our two-man ‘white glove’ delivery service is available on any order and particularly advisable if the items are large, heavy or need assembly. Our ‘white glove’ option includes unpacking, assembly and positioning of your furniture and all packaging will be taken away recycled or disposed of by our team. If the white glove service is chosen, this must be booked item by item and paid for before you are offered a delivery slot as we will need to allow the additional resource to complete the service within the predicted timeframe. Unfortunately we cannot offer this upgrade on the day of delivery. The cost of the ‘white glove’ service is charged at an additional £15 per item including VAT.
All furniture products on our website are advertised with either a delivery estimate (to any UK mainland address) or are listed as ‘In stock’. We aim to be as accurate as possible with lead times and pride ourselves on delivering your order within the estimated schedule. On the rare occasion that our estimate is not correct, we will be in touch with you as soon as possible to let you know of any delay. If a furniture item is listed as ‘In stock’ it will currently be located in our distribution centre. We aim to deliver all ‘In stock’ furniture within 1-2 weeks and you should expect to receive a text message or email with a proposed delivery date and time slot within 7 days of your order being ‘in stock’.