In an ideal world you’ll absolutely love your new furniture and won’t want to return it, but we know that sometimes things just don’t look right or you wish you’d chosen something else. You can confidently buy from us knowing that whatever the reason, there’s an opportunity to return your item/s for a replacement or full refund.
If you have any issues with your furniture, please send an email to firstname.lastname@example.org in the first instance, this will then be directed to the relevant store who will deal with your enquiry as swiftly as possible.
Please note that you are able to return for any reason within 14 days after receiving your item(s).
Anybody that purchases from our website or our stores is able to return their items for any reason whatsoever and receive a full refund for the item/s if we’re informed within 14 days of delivery. Measured up wrong? Decided you don’t like the item? It doesn’t matter. What matters is that we’ll get the issue resolved because ultimately customer satisfaction is paramount and we want to leave a positive lasting impression. If the order was placed within one of our stores and was collected, it is your responsibility to return the item to the store. If the item was delivered, we will arrange a collection for you. In the event that a delivery charge was applied to the order please note that we are unable to refund this. All we ask is that the item/s are returned in their original packaging, preferably in good condition.
If you decide you don’t like your new furniture but have seen something else on our website that you’d prefer, we are more than happy to facilitate exchanges of this nature. If the replacement item is of greater value we will contact you via telephone to take payment for the outstanding balance, if the replacement item is of less value we will refund you the difference.
Our order defect rate is extremely low as every item passes through quality control before leaving our suppliers, but we’re living in the real world and sometimes things don’t always go to plan.First of all you will need to send images of the issue to email@example.com so that we can assess whether the issue can be rectified. If you’d like a full refund, this is absolutely no problem as long as we’re made aware within 14 days. If you’d like a replacement, we offer a 12 month warranty against manufacturing faults and as a result you have one year from the date of delivery to notify us of issues of this nature.If you would consider a discount to keep the item, we are happy to have a discussion about this, although both parties must be in agreement and the discount must accurately reflect the severity of the issue. .