Returns Information

In an ideal world you’ll absolutely love your new furniture and won’t want to return it, but we know that sometimes things just don’t look right or you wish you’d chosen something else. You can confidently buy from us knowing that whatever the reason, there’s an opportunity to return your item/s for a replacement or full refund.

If you have any issues with your furniture, please send an email to in the first instance, this will then be directed to the relevant store who will deal with your enquiry as swiftly as possible.

Please note that you are able to return for any reason within 14 days after receiving your item(s).

Amendments, Cancellations & returns
Change or cancel an order before delivery

Amendments to your Order

If you need to change, amend or cancel your order, you can do so up to 48 hours prior to delivery providing the item is not an item made/ordered to your specification such as a Sofa or a Fitted Look Wardrobe.

In-store furniture orders

If you have placed an order in any of our stores and you are considering cancelling or changing your order please email with the location of the store you purchased from along with your name, address, order number, and your preferred contact number so the relevant store manager can call you to discuss your options.

Online furniture orders

If you have placed an order on our website and you are considering cancelling or changing your order please email with your name, address, order number, and your preferred contact number so that a member of our team can call you to discuss your options.

Online purchase returns policy

If you are unhappy with your purchase you can return your order within 14 days of delivery in line with distance selling regulations. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging. Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened including but not limited to mattresses and pillows. Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge.

Cancellation or Return of special order products

Should you wish to cancel any order prior to delivery for any reason you have 7 days following order confirmation to do so. After 7 days If your goods are custom made - i.e. to your dimensions or specifications or in your chosen fabric, your goods may not be cancelled or returned or your deposit will be forfeited.

Damaged items

On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately by email, or phone 01933 698460 and we will arrange for a suitable resolution. Please note that you must advise us of damage within 48 hours of delivery.

Return of Faulty Goods

We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a manufacturing fault within 30 days of purchase, on verification of the fault we will arrange for a repair, exchange or refund dependant on the nature of the reported issue. If your product develops a fault after 30 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund.


The products and services offered on The Old Mill Interiors website and in store are sold for use within the United Kingdom. Use of this web site shall be governed by the Laws of England and Wales and will be subject to the jurisdiction of the English courts. website is operated by:

Kettle Interiors UK Ltd
t/a The Old Mill Interiors
5 Macadam Road
NN17 4JN
Registered company number: 4995867
VAT number: 576 7616 92